I had a low tire, it was fixed quickly.
I was very pleased with the service.
Verified Customer
Ashcraft Tire & Auto reviews from Independence-area drivers
Customers most often mention fast service, same-day service for flats and tire sensors, and friendly, knowledgeable people. Some reviews are critical, mostly about the price of flat repairs, phone calls, or a repair that took more than one try. We show them all, word for word, with our responses.
What customers say most
- Speed: "in and out in less than 40 minutes" after a blowout, a horseshoe nail found and fixed "very quickly," tire sensors replaced the same day.
- People: friendly, personable, knowledgeable. Several reviews mention staff by name.
- Going the extra step: a loaner tire before a drive to Wichita, an oil change that came back with aired tires and no dash lights.
- Price, both ways: many reviewers call our prices fair or reasonable. A few say a flat repair cost more than they expected.
117 of our Google reviews are five stars. Below are all 133 written reviews from Google, Carfax and SureCritic, word for word. Google ratings left without any written comment aren't listed.
All reviews
It’s a great pleasure getting my tires done at this shop I highly recommend getting your car serviced here to anyone. Fast prompt and knowledgeable working crew here I’ve been to a few mechanics shops in my life and you don’t see quality service like they give you here these days
Andrew B
Response from Ashcraft Tire & Auto
Thank you, sir. Appreciate your business and this great experience is what we strive for.
Needed a patch on a Sunday morning and they got it fixed in no time. Highly recommend!
Marsh D.
Response from Ashcraft Tire & Auto
Glad we could take care of you and get you back on the road!
Oil change
I couldn't believe what all they did to my car. Just wanted an oil change, next thing I know she was cleaning the dust off my motor and reached under the car a cleaned something . Aired my tires made sure all the light were gone when I got in . I will be back
Verified Customer · Independence, KS · Jeep Cherokee
Very accommodating to a service that needed done, fast and done properly. Thank you so much.
Very pleased.thank you, Cindy Brown
Verified Customer · Nissan Sentra
Quick, Friendly Service
Whenever we need our vehicles worked on, Ashcraft is always easy to get into. They are always friendly and helpful.
Verified Customer · Independence, KS · Hyundai Tucson
Flat repair
Very knowledgeable and fast repair!
Edward B. · Kia Sportage
Quick, efficient and honest
I'll go back as needed since everyone was friendly and they did a good job.
Debra P. · Longton, KS · Subaru Impreza
Great people to work with . Scott did a great job on my alignment .
Great people to work with ! Very fair on pricing . Scott did a great job on my alignment ! Thanks alot guys ! I appreciate you
Mike H. · Chevrolet HHR
I want to give a big thank you to Cooper !! He was able to repair my mother oil pan repair that many said would be possiblly devastating if attempted. Could put the van out of commission forever. This would have made my family sad since a lot of memories of my late father with this van and we wanted to do a few more important trips with the van.
Cooper fixed that problem and solved issue and was able to fix it. Made my families day. Thank you so much and I would highly recommend Ashcraft and I will 💯 ask for Cooper if you have any problems. They are all very wise and helpful in this business. Thank you so much.
Amanda W
Response from Ashcraft Tire & Auto
Thank you and glad we could get you back on the road! We are here for all your tire and auto repair needs!
Always very efficient
Called and got me in that day and replaced tire sensors in a short amount of time.
Don W. · Independence, KS · GMC Sierra 1500
Brought car in thought I had a slow leak or a nail in one of my tires but he checked all 4 tires and were all ok..could have charged me but didn't very good service right before closing time!
Rita W
Response from Ashcraft Tire & Auto
Just got my Google profile access so wanted to thank you for your business even though this was long ago. Glad we could take care of you and get you back on the road. We're here to take care of all your tire and auto repair needs!
Excellent service , great price
William G.
Needed new tires. They ordered them and me done the next day. Service was great.
Keith M.
Concern for customer
There was a slow leak in my tire. I needed to drive to Wichita the next day and Tony was concerned about my safety so he put on a loaner tire until the replacement tire came in.
Verified Customer · Elk City, KS · Toyota Highlander
Always very efficient
Never have a problem with getting my work done quickly and completely.
Don W. · Independence, KS · Chrysler Pacifica
Repaired 1982 Chevrolet C-30.
Installed re-built transmission and other parts. The truck needed other mechanical repairs that they fixed.
Verified Customer · Sycamore, KS · Chevrolet Cab & Chassis
Tire repair
Very quality work done.
Don M. · Coffeyville, KS · Chevrolet S-10
They are super fast in their work, thank you very much.
Victor A.
Tire repair
I had a new tire that had a slow leak. I took it to Ashcraft Tire and they immediately started to fix it. They found what looked like a horse shoe nail in it. I have no idea where I picked that nail up. However, my tire was fixed very quickly and I was on my way home. Thank you to everyone who made my experience a very pleasant one.
Ron F. · Sycamore, KS · Ford Edge
Checked engine light
They re-set it
Verified Customer
I was very, very happy
I truly appreciated your ability to quickly inspect my car so I could sell it to my daughter and provide her with a run down of all it might need in the near future.
Val D. · Independence, KS · 2016 Nissan Rogue
Thank you so much to all the staff who helped a very bad night turn into a better day by helping me replace my tire and safely make it home! And special mention for Gracie who gave me puppy Lovins on a very hard morning and made my day so much brighter!
Jennifer L.
Installation of new tires.
They ordered new tires for my truck. They told me when the truck would be ready, and it was.
Verified Customer · Sycamore, KS · 2008 Ford F-150
The gentlemen here are very professional and very knowledgeable. They helped me get back on the road quickly. And very affordable!!!
Britney M.
Oil change and tire rotation. Also replaced a faulty battery.
Personable and professsional. Highly recommended.
Jerry W. · Cherryvale, KS · 2017 Toyota Sienna
Response from Ashcraft Tire & Auto
Thank you for your review! So glad your experience with us was a positive one and look forward to doing more business with you in the future!
Great service!
Jay F.
Got vehicle allied cheaper than anywhere around.
BONES
Good service
Mike M.
Greatest tire experience I have ever had. Professional, quick and the price was extremely reasonable. Tony and his wife were awesome.
Jimmymac
They did an amazing job. Had what I needed and did it fast. Extremely nice people. Also got a very good deal.
Phillip S.
We were traveling from out of town, 3 kids in tow, and a bolt stuck in our tire. They were able to squeeze us in and get us back on the road!! They were helpful and professional and I am so appreciative of their promptness!
Stacie S.
Best place in the area to get tractor/trailer tires. Tony makes sure to that the service truck is scheduled out promptly to decrease your down time, prices are fair, and they keep a decent selection of used tires when you need a quick fix.
Codie W.
Highly knowledgeable and experienced staff make your buying decision a slam dunk. Tire service is quick and priced reasonably.
DoctorSaintJames B.
When it comes to auto repairs, we trust ours to Ashcraft
Jonathan G.
Great place to get work done on your vehicle! Very fast and friendly service at a good price!
William P.
Friendly service. They did everything that I asked them to do. Great job!
Robert B.
Excellent service!
Tempist E.
Always been friendly, helpful and timely!
Patricia R.
On my way to dropping the grands off to school, I experienced noise coming from a tire, I had gotten a screw in my tire I rushed to Ashcraft, they had me fixed up and ready to go in no time. Thanks to the Ashcraft crew.
Jody C.
Nice, honest did a great job. Will use them again.
Randy G.
Great folks to work with.
Bill C.
Courteous, to the point, and quick to remedy the issue
Brett G.
Shop locally, take the buying power of big box stores back to your own home town merchants. They keep my older vehicle running very well. Always friendly service, will take you home while they do repairs and come pick you up. Tires are very reasonable. Support America, take back your freedoms and only support your local neighbors if you want a better community to live in.
Judy M.
Nice people, oil change tire rotation with front end alignment was perfectly done. Thanks Ashcraft
D K.
Ashcraft went above and beyond to get me the specific tires I wanted when others wouldn’t. They got me in and out quicker than any other tire shop I’ve used before. I highly recommend them!
Christian M.
Very professional and helpful.
Diana A.
People were very helpful and professional. Will return for any tire needs in the future.
Jan A.
Wish you took debit cards. Sent my daughter to pick up car, when she arrived was informed there was a fee for debit card use. Daughter paying w dad’s money and being a female not going to ask questions or for alternatives. Good service on vehicle.
James R.
Amazing service as always. Always go above and beyond. If you want your car taken care of with no worries, Ashcraft is the place to go!
Melissa B.
Always great service
Linda G.
good shop. does great business
Darrell C.
Was told yesterday to bring trailer in this morning at 9am to have a taillight problem fixed. Call around noon to see how it was going. Owner said his guy hadn't gotten to it yet but would. Called at 3:30 to check and was told his guy was on it. Got there at 10 till 5:00 and saw one of his guys leaving since they were closing for the day and asked him if he was the guy that was working on trailer, he said yes but he was just told about it before he walked out. Went in and told owner that the guy he said was working on it just found out about on his way out the door. I asked if he would be on it in the morning and he said let me look at his schedule. He says we'll he has another job. I asked was it scheduled before or after me an owner handed me the keys. I don't like being lied to and especially 3 times. Previous owner Tony was always good for his word. NEVER GOING BACK!!!!!
Sam T.
Response from Ashcraft Tire & Auto
Just got access to my Google profile here. Sam, this is not who we are at Ashcraft and I am sorry for this experience. You may have talked to the manager or other employee. I am the owner and did not talk with you about this but as the owner I stand behind our work and hope we get a chance to make it right when we miss the mark. Thank you for the feedback to keep us accountable.
Tony and Lisa are amazing people to work with. Les is an great mechanic that takes pride in his work. I trust them with all my mechanic and tire needs.
Robert P.
Good service, great people 👍
Terry S.
I went there this morning for a leaky tire repair. They worked me in and were able to repair my tire. Very good experience! Recommend this business!
Edward R.
I was in a bind and they helped me out they've gained my gratitude & respect! I will be coming back. Fast friendly service.
Travis S.
Top notch place!
Kyle Z.
Great people with great attitudes. Especially Robert
Karen H.
Fixed a flat. Reasonable prices and always there when I need them
C B.
Had my tire pressure sensor same day, got my car back on the road same day
Tyler S.
Super friendly staff and extremely knowledgeable. Super happy customer! Very fast work! A****
Ben M.
Great Veteran Staff That Goes Above And Beyond For Clients.
Beast Juice Energy Drink
Great service & people
Kenneth C.
Very friendly people!!
Brenda H.
Tony is a great guy & business owner.
Jeff C.
Good people to deal with.
Rick F.
Love that place
Jerry M.
They were very nice and helpful on changing my tires
Starr A.
Very impressed with this store. Helped me rebalance a couple tires that another store missed. Could have charged me for an alignment that wasn’t needed but only worked the issue honestly and quickly.
Thanks guys!
Jacob R.
Great experience with Ashcraft Tire!! They did a great job on my Ford F-150. Tires, alignment, brakes, new headlights, changed out all the fluids and misc other repairs. Can't be more pleased.
Benjamin W.
They did what I couldn't and they did it before I had to drive 39 miles home. I will be back next time I need work done
L H.
After having a blowout, Ashcraft had us in and out in less than 40 minutes!!
Rebecca M.
Best service for tires in the county.
Aaron A.
Great work, honest & respectful owner. Great prices & respectful employees.
Jeff C.
Got me right in. The lady was very helpful. Job well done!!!
Randy C.
Nice, friendly folks!!
Joe S.
Friendly service
Kansas Native
Great group of people , had my niece have a flat there and they took care of her and with a fair price . Guys thank u ever my way i have a shop in Muskogee I will be more than readdy to help Pippin s auto repair
Grady P.
good service. but they kept my hubcaps.
sbs6464 bulletjack
We are from out of state and got stranded due to brake problems. The staff were wonderful and took the time to explain what was wrong and our options to fix it! Super friendly office ladies and the mechanics fixed our truck AND gave us directions to get some lunch while we waited. Would highly recommend!
Skylar P.
No waiting line,the guys are friendly, fast, and efficient.
Pam A.
Got us in and out quickly
Tyler C.
Tony's an honest and skilled mechanic; and the staff is kind & courteous!
Andy L.
Ashcraft Tire have always done a good job for me they are especially helpful for seniors like myself
Janice C.
Kind staff with excellent mechanics. Love yall.
Jordan B.
Tire shop
Michael M.
I have purchased tires for my pickup, my car and lawn tractor from Ashcraft's for 8 years. They have balanced my tires on the pickup, car and my Can Am Spyder Motorcycle. They replaced a transmission in my pickup that has been as good as new for four years. They replaced a transmission in my pickup that has been as good as new for four years.
Except for one counter-woman years ago (who is no longer there) I have been pleased with their service, their courtesy , their fair dealings and their workmanship. I make a point of doing my tire work with them. They are good people.
Sam F.
Good service
Jackie P.
There's no better place in southeastern Kansas than Ashcraft to get tires.
I've also been taking my vehicles to Ashcraft for the past eight years for automotive work. I've never had a bad experience in that time.
Ron M.
Best place in town to get quality tires.
Shirley U.
This is a great place to go! They take care of you.
Brian H.
Great service good price and locally owned. Took care of me on time
2023 Ram 1500 Big Horn/Lone Star owner
Fast friendly service by trusted professionals.
2022 Honda HR-V EX owner
Great and speedy service on time and reasonable price.
2020 Ford F-150 SuperCrew owner
Excellent service. I'd trust Tony and his guys to service any vehicle
2016 Toyota RAV4 XLE owner
Great service as allways take great care of my vehicles
2021 Ram 1500 TRX owner
Picked up a screw in my tire while visiting our daughter in Kansas. Ashcraft got me taken care of quickly and back on the road. Thanks!
2020 Nissan Rogue Sport owner
Very personalable and professional. Highly recommend them.
2017 Toyota Sienna owner
Ashcraft always gets me taken care of in a timely manner. They are my go-to tire company to keep me safe and on the road.
2019 Subaru Outback owner
We continue to go back because their service is good and reliable and timely
2016 Dodge Journey SE owner
Great customer service. They diagnosed the issue and I came back for the repair.
2013 Volkswagen CC Sport owner
It was a challenging issue, but they got it taken care of.
2015 Ford F-150 owner
Ashcraft Automotive did a great job finding a short in a wire causing my car not to come out of gear, much appreciated!
2007 Ford Crown Victoria Police owner
Quick, friendly and affordable!
2015 GMC Acadia SLE owner
Had a great experience with their service. But when we have had a issue with wanting the tire dealer rep info . Because we are unsatisfied with the tires. All we wanted was the tire dealer name and phone number to discuss these 1400 dollar tires that are throwing pieces of rubber after only 5 months. We don't hold ashcraft responsible for a new set. We want the yokohoma tire rep to contact us about their product.
C C.
Response from Ashcraft Tire & Auto
Thank you for your note. We have tried to reach you but the phone number we have on-file is out of service. Call us at 620-331-3730 and we can put you in touch with our best contact. Glad you had a great experience with our team. That is what we work for every day!
Normally Great - Lots of Issues This Time
We have been using Ashcraft for over five years with generally great experiences. This was our first time with issues, but there were several. It was also our second time since ownership changed.
1. We needed to replace another motor for one of our windows. They said they would order the part and it would be about 3 days. I gave them a full week and called. The part had been called in, but wasn't on the order log. They were going to call back, but never did. Gave them another week. Part had not been ordered. Tried again the next week. After the third or fourth try, the part got ordered.
2. Window motor was replaced and tested. It worked. Horn didn't sound when locking the car. Turns out the panel wasn't on all the way. Could not pop it back in place. Also caused door to not unlock. Turns out a part was put in wrong, preventing the door from shutting properly.
3. Tested the door after it was fixed and found that the other side of the door panel wasn't attached. Turns out the clips were broken. As a result, the door would not lock.
On the third try they finally got everything put back together and apparently working for now.
They are always friendly and courteous, but this time I felt like there were too many issues for it to it to have just been a bad day.
Verified Customer · Independence, KS · Hyundai Tucson
Response from Ashcraft Tire & Auto
I appreciate your business and your honest feedback. Thank you. I have looked into this and addressed it with the team. At Ashcfraft, we strive for excellent service and this time we fell short of meeting your expectations. I hope we can continue to service your vehicles and provide the service you deserve.
40 dollars to fix a flat! Thats twice the amount of any place around here.
Jeff P.
Response from Ashcraft Tire & Auto
We are upfront about pricing so you can make the best decision for yourself and your budget. I don't know of anyone doing quality repairs for half our price but I certainly understand whenever someone can't move forward with a repair due to cost. We do quality work. We are fully insured. We charge a fair price. Appreciate your note.
Good service if they will answer the phone.
Sue E.
Response from Ashcraft Tire & Auto
Thank you. We had some phone problems about this time. We have a new system installed and try to catch all the calls coming in, but appreciate your patience when we miss.
Waited a hour for my tire to be fixed , I waited and waited I asked how much longer and he gave my keys back to me . I was not even rude . I will never go back . If you knew you weren’t gonna fix it why did you have me wait a hour for nothing . When I said it’s leaking air he handed me my keys . Should have went to dollar tire just dident wanna drive to coffeyville but it was worth the drive bc it was cheaper and faster anyways . 33$ to patch a tire there when u can get it for 17$ somewhere else is also crazy . Was not gonna leave a review but the fact they made me wait a hour prob would have been longer if I didn’t ask how much longer before he gave my keys . Won’t be back .
ANDY K.
Response from Ashcraft Tire & Auto
I just got my Google profile access to be able to respond, even though this was a long time ago. I don't know of any quality repairs for $17 but no matter the price, we want customers to have a better experience than this. I'm not sure what happened here but certainly apologize for the wait and anything short of a great experience.
Brought car in several days after I said I would, my fault. That’s why the 1 star, rather than zero. Reason I was late was I replaced drivers side ball joint, sucked but got it done. Now reason so low rating. When got bill they charged for not one ball joint, which been correct, charged for two, plus the extra labor. A person knows there can be surprises, but wow. He quoted me a number for tires, battery, alignment, high but livable. But even with work they did I still got charged close to 600 more then quoted for one ball joint, tires, battery and 4 wheel alignment. I know they doctored my bill for parts, extra new ball joint but also feel I was over billed on labor for them claiming they installed both sides. Nothing else I should been notified before they replaced it. It had a 100% warranty, a sure extra 80 bucks off. Bad experience all the way around. I don’t like giving a bad review, but you earned it yourselves.
Gary M.
Response from Ashcraft Tire & Auto
Just got access to my profile here and wanted to respond even though this was a long time ago. We want satisfied customers and am sorry we missed the mark. Mistakes can happen. Always bring it up if you see it - even if after you leave we stand behind our work and will try to resolve the issue whenever we can.
Tire repair
I thought $38.75 for a tire repair was more than I have ever paid. If given the opportunity for a cheaper repair I would have done that know I am replacing all my tires in a few weeks
David & Marsha M. · Coffeyville, KS · Chevrolet Silverado 2500HD
They marked up the wheels on my husband's car put the wheels on the wrong end of the car will not recommend them to anybody nor will I ever take a vehicle back to them
Sad Lady
👎
Damien
They need to better and when a person calls don't offer to come out and help them then lie and charge extra money I will never go back to that place at all nthen but lien people there and low lifes
Chris M.
They do good work. But $30 dollars to patch a tire!? I just can't justify that. The patch was probably 80 cents or less.
John B.
I've never been treated so rudely. I will never go back.
Mollie S.
They took care of my tire. Perfect.
Allan W.
Very expensive for the service provided
2018 Nissan Altima owner
We took our car in just to check the freon they totally disassembled the dashboard/computer and now our car is non functional, alarms going off and almost all the lights on the dashboard are on. They still never checked the freon so no ac still. They shrugged their shoulders and said we can't help you. No stars!
Karen A.
Great place for tire and auto repair friendly and quick service
John B.
I've been taking my car to Ashcraft Tire and auto for oil changes and major repairs. Great customer service and the work they do. Thank you Ashcraft!!!
Norma C.
Everything is fine. Will probably use again. Thanks
Peggy C.
Sorry I have to give them a 2 star rating because they do not do good alignments they over charge for alignments and expect people that are on a fixed income to pay an outrageous price for an alignment parts and labor
Paul P.
Good people here
Tom H.
Dropped my car off at 9:30 am to get new rims and tires mounted and balanced and placed on car wasn't done until 3:45 pm. Left the shop and got on the highway and couldn't get over 40 miles an hour before car started to shake like a tire was falling off. Worst experience with a business I've ever had never coming back.
Jayson D.
Took 3 hrs to mount 2 tires when we dropped for one the day before. Then didn’t put the spare by on the truck so after 3 hrs waiting i had to go back the next day to get my spare tire. Plus, Charged us more than than they told us to start with because our guys put the wrong tires on our truck. Not a fan!
Kristi M.
Over charged crapy work , used zip ties on parts , lies about fixing things they didn't but still charged us for it , had it checked at our regular mechanic and he showed us what was done and not done correctly, not sure if management has knowledge of what was done or just dont care , my opinion stands , although friendly staff at desk , over all unsatisfying experience dont recommend never go back
Nivlek Z.
Don't call when your vehicle is ready, my one complaint.
Maverick C.
Very professional place to get a tire changed, repaired, or by new.
Skilled mechanics, keeping Independence vehicles running.
James A.
People are friendly.
Steve O.
as
Nhut P.
We took our car in for service, and while being worked on at Ashcraft the window mechanism broke--the window wouldn't stay up. It was fine when we took it to the shop. Rather than fixing it right the first time, Ashcraft tried a half-baked repair that they apparently hoped would hold for awhile. It didn't. We had to take it right back and after some back and forth they agreed to fix the window properly, which they should have done in the first place. If they're not honest enough to admit that they screwed up and honorable to fix it properly, they won't be getting more business from me.
Yogurt Stroganoff
Had an experience with us?
Good or bad, we want to hear it. Reviews help your neighbors decide, and the critical ones help us fix what went wrong.